FAQ

Frequently asked questions

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon instead.

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

 

We accept PayPal and credit cards (Visa, Master Card, American Express, and Discover)

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

Shipping

Transit time to united states: 10 - 20 business days
Transit time to international: 12 - 45 business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; The delivery is the responsibility of the shipping company.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Tracking numbers are included in your shipping confirmation email.

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.